Location: **San Francisco, US

About Rox

• We’re an intense, talent-dense team that works in-person 5 days a week in San Francisco, CA
• We’re building AI agents for the revenue stack (with public and private knowledge graphs). Ramp, MongoDB, OpenAI and 25+ of the best B2B revenue teams are in Rox's private beta with several paid contracts.
• Raised from Sequoia (Alfred Lin), General Catalyst (Hemant Taneja), Google Ventures, Elad Gil, Chris Ré, Zach Frankel
• The founding team has run and scaled GTM and AI systems at companies like Google, AWS & Ramp, founded previous companies and won IMO/IOI medals

What you'll do:

• Independently manage post-sale onboarding, striving to create insightful moments for all our users during their first call;
• Be a trusted advisor to our users through timely and proactive user engagement;
• Ensure our users derive value from Rox using a consultative approach, diligently documenting all end user workflows;
• Lead demos, trainings, and technical solutioning sessions with customers remotely and in person;
• Run scoping and integrations sessions with ops teams (e.g. RevOps), setting the stage for successful POCs;
• Be the voice of and advocate for our customers, contributing your expertise to shape product roadmap and company strategy;
• Document best practices and other useful information to better enable our customers and our internal teams;
• Deliver world-class, value narrative demos to wide ranging audiences

What you’ll bring:

• A strong sense of urgency, at Rox speed is paramount;
• 1+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale;
• Experience with SQL and at least one scripting language, required to run large scale data processing activities;
• Familiarity with sales pipeline generation activities and methodologies (e.g. MEDDIC, SPIN, SPICED) to adequately support our users in their day to day;